RETURNS & REFUNDS

We take pride in the quality of our products and pack every order with care. As a small business, we’re unable to offer returns for change of mind, so please choose carefully before purchasing.

INCORRECT OR FAULTY ITEMS:

If you receive an item that is faulty, damaged, or incorrect, please contact us via our Contact Page within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the fault

Once assessed, we’ll happily offer a replacement or refund in line with Australian Consumer Law.

CHANGE OF MIND:

We do not accept returns or refunds for:

• Change of mind

• Incorrect choice

• Colour or style preferences

This includes gifts and sale items.

HANDMADE DISCLAIMER:

All of our items are handmade, meaning slight variations in colour, finish, or placement can occur. These variations are part of the charm and are not considered faults.

Thank you for understanding and for supporting a small business.